Frequently Asked Questions

No. SOAR connectors ship as standalone compiled executables — no Python, no pip, no dependencies. Just run install.bat, restart Claude Desktop or Claude Code, and you're ready to go. The installer sets up everything automatically, including the MCP configuration.

SOAR only needs outbound HTTPS (port 443) access to *.soarmcpsoftware.com (e.g. autocad2026.soarmcpsoftware.com) for license verification and module delivery. Add this domain pattern to your firewall allowlist. All MCP operations run locally on your machine. If you're behind a corporate proxy, set the HTTPS_PROXY environment variable.

Windows 10 64-bit (Build 19041+) and Windows 11 are supported. The target application (e.g. AutoCAD 2026, ETABS V23, Excel) must be installed on the same machine — SOAR connectors control the locally installed desktop software.

Claude Desktop and Claude Code are fully supported today. Because SOAR implements the open MCP standard, other MCP-compatible clients (Cursor, Windsurf, and future ChatGPT/Gemini MCP support) can also connect. The installer configures Claude automatically; other clients need manual MCP config.

Yes. Each license supports up to 2 device bindings. If you've reached the limit, contact us at soardesignjimmy@gmail.com to reset your device binding. We'll process the request within 24 hours. Please include your license key and the reason for the transfer.

Each SOAR license allows activation on up to 2 devices simultaneously. This covers typical scenarios like a desktop workstation and a laptop. If you need more devices, consider our team licensing options or contact us for a custom arrangement.

Yes, we offer volume licensing for teams of 5 or more. Team licenses come with centralized management, volume discounts, and priority support. Contact soardesignjimmy@gmail.com for a custom quote based on your team size and product needs.

Email us at soardesignjimmy@gmail.com with the email address you used to purchase. We'll verify your identity and resend your license key. You can also find your order details in the receipt email sent by Stripe at the time of purchase.

SOAR requires internet connectivity for the initial license verification when you start a session. After that, all MCP operations run locally on your machine. License re-verification occurs periodically (approximately every 24 hours). If you lose internet mid-session, existing operations will continue working.

SOAR supports Microsoft Office 2016, 2019, 2021, and Microsoft 365 (desktop versions). The connectors use COM automation, so the desktop application must be installed — Office Online/web versions are not supported. Both 32-bit and 64-bit Office installations work.

Yes! SOAR connectors implement the standard MCP (Model Context Protocol) specification. Any AI platform that supports MCP can use SOAR connectors. This includes Claude Desktop, Cursor, Windsurf, and other MCP-compatible clients. The connector doesn't care which AI is sending the commands.

Custom skills are AI-side prompt templates that chain multiple MCP tool calls together. You can define them in your AI client's configuration. For example, in Claude Desktop, you can create a skill that combines AutoCAD drawing commands with Excel data reading. Check our documentation on GitHub for skill template examples and best practices.

Connection timeouts usually indicate a network issue reaching our license server. Check: (1) Your internet connection is active. (2) Your firewall allows outbound HTTPS to *.soarmcpsoftware.com. (3) If behind a proxy, set HTTPS_PROXY. (4) Try opening https://soarmcpsoftware.com in your browser to confirm connectivity. If the issue persists, it may be a temporary Cloudflare edge issue — wait a few minutes and retry.

Verify: (1) The installer completed successfully — re-run install.bat if unsure. (2) You restarted Claude Desktop / Claude Code completely after installation. (3) The target application (e.g., AutoCAD) is running and accessible. (4) On Windows, run your AI client as the same user that installed the software. Check the connector logs in your SOAR installation folder for detailed error messages.

An active subscription is required for the connector to run. If your license shows as expired but your subscription is active: (1) Check that your system clock is accurate. (2) Restart the connector (restart Claude). (3) Check your Stripe receipt to confirm the subscription renewed successfully. (4) Contact soardesignjimmy@gmail.com if the issue persists.

Error codes are documented in each product's GitHub repository README. Common codes: E001 — License invalid. E002 — Device limit exceeded. E003 — Application not running. E004 — COM connection failed. E005 — Network timeout. For unlisted error codes, open a GitHub issue with the full error message and we'll help diagnose.

Yes. Every SOAR connector includes a 7-day free trial so you can test the full workflow with your own projects before paying. On top of that, your first subscription is covered by a 7-day money-back guarantee — see our Refund Policy.

All payments are processed securely by Stripe (Managed Payments), which accepts: credit/debit cards (Visa, Mastercard, American Express, UnionPay), Apple Pay, Google Pay, and Link. Global tax compliance (VAT, GST, sales tax) is handled automatically at checkout. For enterprise or bulk purchases, we can arrange direct invoicing and bank transfer.

You can cancel anytime — use the subscription management link in your Stripe receipt email, or contact us at soardesignjimmy@gmail.com. After cancelling you keep full access until the end of your current billing period, and no further charges are made.